Everything about Telus customer service
Everything about Telus customer service
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Each and every individual who phone calls the tech support selection is wishing to talk to a real human being as quickly as possible. No-one really wants to should leap by way of a maze of queries in hopes of merely getting set in a que to speak to a real human being!
Specialist was in the position to walk me by my situation and served pinpoint the place the issue was taking place and encouraged me of an alternate so I could get my work accomplished. I so appreciated his enable and patience in going for walks me by means of different eventualities. He followed up with data on my next methods.
It is currently been two months and my problem Using the billing has not been fixed , I are already customer Telus for more than twenty years which customer service is horrendous! I requested to speak to supervisor quite a few often times ultimate. She claimed she would Additionally they desired me to go to the keep exactly where I fall the telephone off and acquired the phone Once i instructed her I did everything on the web she didn’t believe me? The telephone I been given the box was opened and there was no physical Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go down to the store to have why was my box open? Why wasn’t my box sealed? Mobile phone fall batteries is incredibly pretty slow like my aged mobile phone was way much better than this factor. I believe they gave me a old cell phone is the way in which they handle customers with long since they reward loyalty ?!!!
00 a lot more per month. While my agreement says promo price tag is for two many years my bill says it truly is one calendar year. Right after paying out an afternoon now trying to get help, following the third person I spoke they reported they may investigate it and contact me again. I didn't receive a connect with back with solutions. This is totally unacceptable. I regret signing up with Telus and may tell everyone I realize to under no circumstances join with them. Out of curiosity I called Shaw and instantly had the call answered and the individual I spoke with was obvious and articulate. Experience trapped inside of a agreement and for the mercy of a giant system which includes no assistance for its customers.
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I'm requesting a clear breakdown of my deal, together with all applicable savings, and a fair resolution to the problems I’ve seasoned. Moreover, I ask that somebody critique the decision recordings to understand the poor procedure I acquired from many agents.
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I are already calling and calling Telus and experienced a chat Together with the AI that didn't feel to grasp what I was asking.
The TELUS staff acknowledges that our function spans several Territories and Treaty regions and we are grateful for the standard Know-how Keepers and Elders who are with us today, whoever has long gone right before us plus the youth that encourage us.
Telus has tousled on my Monthly bill several instances in the pastfew months. Lately by telus billing support charging me 3 periods for your provide it back that was currently returned. Then made a decision to go on and adjust 3 of my designs on their own. Initially agent I spoke to was fantastic and experimented with not easy to repair The difficulty. He even contacted loyalty to assist. They under no circumstances named. I made an effort to get in touch with myself and was hold endlessly so I hung up. Attempted A further agent he stated he would transfer me to loyalty than proceeded to obtain upset simply because I would not enable him to end the call when he mentioned he could not transfer me.
I am seeking the phone number to connect with to speak to a consultant and questioning if they are available in the weekend. I need to make payment preparations and tried to on chat, nevertheless they instructed me I must phone.
It transpired on Sunday that I experienced a horrible problem. But I had been happy to find this Internet site worked on weekends. And Helen granted me aid, time, and patience to solve the problem. I'm so thankful I are unable to notify!
My pro is a VERY affected individual person. He taught me how to repair my issue in a number of effortless actions. What’s extra, he guided me by way of each and every phase, in some cases much more than when. I am truly grateful!
The TELUS team acknowledges that our perform spans lots of Territories and Treaty places and we have been grateful for the normal Awareness Keepers and Elders who are with us these days, all those who have gone before us and the youth that inspire us.
I will terminate all of the services dwelling and cellular with Telus and explain to my friends and family to do so, that was the worst working experience I obtained with Telus